The Container Store Reviews
The Container Store has an overall rating of 4.7 based on 28 reviews. Customer feedback on The Container Store is mixed: The Container Store reviewers highlight positive aspects like wide variety of storage solutions, high-quality products, excellent customer service, helpful in-store staff, which strongly appeal to home organizers, DIY enthusiasts, busy families, individuals seeking efficient storage solutions. However, The Container Store is often criticized for its higher price point, limited online inventory, shipping costs can be high, occasional stock issues.
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How would you rate The Container Store?
All The Container Store Reviews (28)
Jim_mui79
May 18, 2026
"Arrived faster than I expected"
I ordered it on Monday and was mostly just watching the delivery updates, so I didn’t pay much attention to anything else. It showed up by Wednesday, which was a nice surprise. Everything seemed fine and I didn’t run into any issues
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charles-Bryan
May 15, 2026
"Shockingly, everything went smoothly"
The installer showed up on time, was really nice, and got everything done fast. No mess left behind either, which apparently is a miracle these days. The shelves look great, so no complaints from me.
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hello_john795
May 08, 2026
"Shipping was actually reasonable"
I was expecting the shipping to cost a bit more, so I was pleasantly surprised when it ended up being cheaper than I thought. Fair overall...
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AliceBach
May 05, 2026
"Found everything I was looking for"
I needed a few closet bins and some kitchen organizers, and luckily they had everything in stock. Checkout was simple, and it was nice not having to wait around or search a bunch of other sites. I’d say it’s worth checking out if you’re trying to get organized without much hassle
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ruthie-Fox
May 02, 2026
"The delivery timing miracle actually happened"
I ordered a few storage bins and, i was bracing myself for the usual delivery drama. But somehow, against all odds, everything showed up exactly when they said it would. The box wasn’t crushed or beat up either, which felt like a small victory. No tracking-refresh panic, no mysterious delays, no chasing anyone down. Just a smooth, on-time delivery and I’m very happy with it.
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hello_randall225
April 27, 2026
"Clean, easy to shop, and honestly refreshing"
I stopped by the Container Store last weekend and the whole place was super clean. The floors, shelves, even the checkout area all looked really well kept. It made shopping so much easier because I wasn’t digging around or trying to make sense of messy aisles. Kind of makes you wonder why some other stores can’t keep things this organized too. I’ll definitely go back.
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elaine_Mask97
April 24, 2026
"Found a ton of storage options in one place"
I found way more storage stuff here than I thought I would. They had bins, closet organizers, drawer dividers, kitchen storage things, all of it easy to look through and compare. I had a couple questions and support basically got back to me like, “yep, this one should fit better for a pantry,” which was actually helpful. Ended up getting my messy pantry and bedroom closet under control without having to run around to three different stores. Happy with the options.
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joyce_Pares85
April 14, 2026
"A little pricey, but I’m glad I got it"
It cost a bit more than I expected, but after using it, I’d say it’s worth the money. The quality has been solid so far, and overall I feel like I got good value for what I paid.
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MarthaHamilton
April 04, 2026
"Online chat actually came through"
I’ll admit, I kind of felt like I was being left to figure things out on my own at first, but the online chat ended up being helpful. Once I got connected, they answered my questions and helped me sort it out without too much hassle.
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joan1985
March 27, 2026
"I was annoyed, but they fixed it fast"
At first I was frustrated about my order, not gonna lie. But then they sorted it out so quickly and without any hassle that I was impressed...
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William_baez04
March 26, 2026
"Order came exactly right"
I ordered a few storage bins and drawer organizers from containerstore.com, and everything showed up just like I picked it out. The sizes were right, the colors were right, and the quantities were right too. No missing pieces, no random substitutions, none of that. The shipping box was in good shape as well. It was a simple order, but i really appreciate when an online order is just correct the first time.
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David_ward79
March 24, 2026
"Wrong Size Bins, Easy Fix"
I picked up a couple of bins thinking they’d be perfect, but once I got them home, it was obvious they were the wrong size. I was expecting the return to be a little annoying, so I set them by the door and kind of put it off for a day.
When I finally brought them back, it ended up being super easy. The person at the store helped me exchange one and refund the other without any hassle or awkwardness, and I was out in about 10 minutes. Definitely made me feel good about shopping here again.
When I finally brought them back, it ended up being super easy. The person at the store helped me exchange one and refund the other without any hassle or awkwardness, and I was out in about 10 minutes. Definitely made me feel good about shopping here again.
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Heather-munoz
March 17, 2026
"Pretty sturdy, though maybe a little pricey"
I’ve ordered a few bins and closet organizers from containerstore.com, they’ve been solid so far. I was a little unsure at first because some of the stuff isn’t exactly cheap, but the plastic feels thick, and the drawers still slide smoothly even after a few months of use.
I guess my only hesitation is the price on certain items, and one lid I got didn’t quite fit perfectly. Still, everything has held up well overall, so I’d probably order from them again.
I guess my only hesitation is the price on certain items, and one lid I got didn’t quite fit perfectly. Still, everything has held up well overall, so I’d probably order from them again.
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savannah-Marks
March 11, 2026
"Super easy to find what I needed"
I stopped in just needing a few bins and some shelf things, and the store was layed out really well. The sections were clear, so I wasnt just walking around confused the whole time.
The aisles were really neat too, which helped alot. Even the little drawer organizers and smaller stuff were easy to spot, so I got in and out quick without it feeling stressful.
The aisles were really neat too, which helped alot. Even the little drawer organizers and smaller stuff were easy to spot, so I got in and out quick without it feeling stressful.
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Claudia_thompson75
February 18, 2026
"Helpful staff when I was too drained to figure it out"
I started on containerstore.com, but my brain was fried and I could not make sense of the closet sizing. After staring at it for way too long, I finally just called the store.
The person I spoke with actually knew the Elfa products really well and walked me through what I needed without pushing me toward the priciest setup. I was feeling mentally drained, so having someone explain it clearly was such a relief.
The order ended up being exactly right, and everything fit the way they said it would. It was a super helpful experience, and I’d definitely shop there again.
The person I spoke with actually knew the Elfa products really well and walked me through what I needed without pushing me toward the priciest setup. I was feeling mentally drained, so having someone explain it clearly was such a relief.
The order ended up being exactly right, and everything fit the way they said it would. It was a super helpful experience, and I’d definitely shop there again.
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RobertMckenzie
February 12, 2026
"Fast checkout"
Checked out in no time. No problems.
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hello_antoinette221
February 04, 2026
"Good quality stuff, worth it"
I ordered few storage bins and a drawer organizer from Container Store, and they turned out better than I expected. Everything feels sturdy, not like the cheap ones I’ve bought before. The bins stack really nice, and lids actually fit right, which was a nice surprise. Overall, I’m happy with a quality...
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james-Randolph
January 27, 2026
"Perks are useful, but I’ve got a few gripes"
The loyalty perks do help, especially when I’m buying bins or closet organizers. The points showed up fast, which I appreciated, and the member deals are actually worth checking. I just wish the offers were easier to find, because I kept clicking around and it got annoying. Also, some deals feel like they disappear too quickly, which is frustrating. Still, I’ve saved money, so I’ll keep using it.
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ViolaShepard
January 21, 2026
"Nice sale find"
Picked up some closet bins while they were on promo. Better deal than I expected, honestly. Checkout was quick and easy too. Always a plus
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elise_Shipp91
January 20, 2026
"Refund took longer than expected"
I ordered a few things from containerstore.com and ended up needing to return some of them. To be fair, the actual return process was straightforward, so that part wasn’t a big deal. But the refund took way longer than I expected to show up, and I had to email them twice just to check on it. The replies I got were polite but basic and didn’t really give me much info. It wasn’t a terrible experience overall, but waiting that long to get my money back was definitely annoying...
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The Container Store Q&A
How easy is it to get a hold of customer service at container store?
brownbird629
June 25, 2020
“I have not yet been able to speak with anyone at Container Store so it appears to be nearly impossible to talk to customer service. I've been trying since early May and it's now late June.”
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What made you choose container store over similar businesses?
MarianHenderson
June 25, 2020
“Not doing my homework to find out that this company is honestly one of the worst, if not the very worst companies I've ever ordered products from. They are unreal!”
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